Privacy Policy - Bob Snail

Privacy Policy

This Privacy Policy applies to the websites operated by www.bob-snail.com (“Company,” “we,” or us”) on which it is posted. This Policy also applies when you respond to our emails, place orders via mail, fax or phone, or otherwise contact us. We refer to each of these websites, services, and offerings as a “Site,” and collectively as the “Sites.” This Policy applies solely to information collected through the Sites. This Policy does not apply to third-party websites, applications, and services, even if they are linked to or accessible from our Sites. By using the Sites, you agree with the terms of this Policy. If you do not agree with any term in this Policy, please do not use the Sites or provide any information to us.

Information We Collect

We gather information about you from three main sources: directly from you, from other sources, and automatically as you use our Services and Sites.

Identifiers and Contact Information

We collect personal identifiers such as your full name, alias, mailing address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar details.

Customer Support and Communication Records

When you contact us with inquiries about our products or Services, we collect relevant details such as your name, email address, mailing address, phone number, and the content of your inquiry. If you contact our customer service hotline, we may record or transcribe your call for quality assurance purposes. If you have an account with us, we may link these records to your account.

Newsletter and Email Subscriptions

If you sign up for our newsletter on our Sites, we collect your email address. You can unsubscribe at any time by following the opt-out instructions provided in the email or by managing your preferences as outlined in the Marketing, Advertising, and Communications section below.

User-Generated Content

When you submit comments, reviews, or other content on our Sites, we retain this information along with metadata (e.g., location, timestamp, device type). In some cases, such as when posting a review, we may require an email address before submission.

Surveys and Online Forms

We collect information when you fill out web forms on our Sites or participate in surveys.

Social Media and Third-Party Sources

We may gather personal information through our social media pages (e.g., if you comment on one of our products). However, we typically do not merge this data with other information we hold about you. Additionally, where permitted by law, we collect information from external sources such as data analytics providers and advertising partners. We may combine online and offline data to tailor our communications and improve our Sites and Services.

Automatically Collected Information

To the extent permitted by law, we and our advertising partners use cookies, web beacons, pixel tags, log files, and similar technologies to collect certain data about your interactions with our Sites and advertisements. This includes:

Browser type and operating system
Internet service provider
IP address
Software version
Geolocation data
Domain from which you accessed our Sites

We also track browsing behavior, such as the date and time of visits, pages viewed, time spent on our Sites, repeat visits, and interactions with emails or ads. By linking this data with other collected personal information, we optimize our Sites, enhance your experience, and provide personalized recommendations.

For more details about our use of cookies and related technologies, please refer to our Cookie

How We Use Your Personal Information

We collect, use, disclose, and process your personal information for various purposes, as permitted by applicable law.

Providing and Improving Our Services

To centralize consumer data in a third-party-managed database and integrate information from external sources.
To provide customer support, respond to inquiries, and maintain service quality (including recording customer service calls for training and compliance purposes).
To analyze user interactions with our Sites and Services, identify trends, and develop new features, products, and improvements.
To monitor and troubleshoot technical issues.
To generate anonymized data for research and business improvements.

Marketing, Advertising, and Communications

To send both marketing and non-marketing communications, such as newsletters, promotions, and relevant updates.
To provide personalized content, targeted advertisements, and recommendations based on user behavior, preferences, and geo-location.
To associate user activity across multiple devices and platforms to enhance personalization.
To participate in data clean rooms, where pseudonymized data is analyzed alongside third-party data to develop audience insights and improve targeting strategies.
To administer promotions, loyalty programs, and incentive-based offers.
To provide users with alerts and notifications via email, SMS, or other communication channels (with opt-out options available).

Analytics and Research

To understand user behavior, purchasing habits, and product preferences through data analysis.
To conduct research on trends, engagement, and consumer interests.
To create user profiles reflecting preferences, interests, and characteristics for better service customization.
To evaluate the effectiveness of our advertising campaigns and improve outreach efforts.

Security, Fraud Prevention, and Compliance

To protect the security, integrity, and operational stability of our Sites, Services, and business.
To detect, prevent, and address fraudulent activities, security threats, and unauthorized access.
To enforce our Terms of Use and other policies.
To comply with legal and regulatory requirements, including responding to subpoenas, court orders, law enforcement requests, or other legal processes.
To use personal data in investigations or litigation when necessary.

When we disclose Your Personal Information

We disclose your personal information in the following ways:

With Other Users

Some of our websites allow you to share content, such as product reviews or ratings. Any information you choose to post in these sections, including blogs, message boards, or other public areas, will be visible to other visitors. Please be mindful when sharing personal details in publicly accessible spaces.

With Affiliates and Service Providers

We may share personal information within our network of brands, affiliates, and subsidiaries. Additionally, we work with third-party service providers who perform various functions on our behalf. These services may include processing orders, managing promotions, analyzing data, and providing customer support.

With Marketing and Promotional Partners

In collaboration with other companies, we may run joint marketing campaigns or promotional activities. In such cases, we may share certain personal details with our partners and their service providers solely for the purpose of conducting the promotion. Your information will not be shared for unrelated purposes without your explicit consent.

For Legal and Security Purposes

We may disclose personal information if it is necessary to investigate, prevent, or take action regarding suspected illegal activities or threats to safety. Additionally, we may share information when required by law, in response to a subpoena, court order, or other legal request from law enforcement or government authorities. We may also share information to safeguard our rights, security, property, or the well-being of our users, to detect and prevent fraud or security risks, and to use as evidence in legal proceedings.

As Part of Business Transactions

If we engage in mergers, acquisitions, business restructuring, asset sales, or similar transactions, your personal information may be transferred to the acquiring entity as part of the business transition. In the event of bankruptcy or reorganization, this information may also be transferred as part of our assets.

With Aggregated or De-Identified Data

Where permitted by law, we may share anonymized, aggregated, or de-identified data with third parties for purposes such as marketing, research, compliance, and analytics. This data does not contain personally identifiable details and is used to enhance business operations and services.

Your Rights

Access to Personal Data. You have the right to access, review, and request a copy (either physical or electronic) of the personal information we hold about you. Additionally, you can ask for information regarding the source of your Personal Data.

Additional Rights (e.g., modification, deletion of Personal Data). Depending on applicable law, you may also have the right to (i) request the deletion, portability, correction, or update of your Personal Data, (ii) restrict the use and sharing of your Personal Data, and (iii) withdraw consent to any of our data processing activities.

You may also have further rights, including the right to object to the processing of your Personal Data based on specific circumstances, and to object to the use of your data for direct marketing purposes.

Additionally, we may need to retain some of your Personal Data to meet our legal or contractual obligations. In some cases, applicable laws may allow us to retain certain information for legitimate business purposes.

If you have any questions or concerns about how we process your Personal Data, we aim to address them promptly. However, if you’re not satisfied with our response, you have the right to file a complaint with the relevant data protection authorities.

E-mail marketing. We can only send you direct marketing communications if you have explicitly requested or consented to receive them, such as by subscribing to communications through a Company Site. Additionally, we may send product information, offers, updates, and samples via mail to select consumers, business partners, or testers to promote new or existing products and gather insights into the market.

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the unsubscribe link in our emails or by contacting us (forwarding the email, if relevant, and including the word “Unsubscribe” in the Subject line). When you unsubscribe, any Personal Information we hold about you for marketing purposes will be deleted. However, please be aware that regardless of your marketing preferences, we may still send you essential communications related to your use of our Sites, service updates, changes to this Notice, or other administrative or transactional messages.

Security of your Data

We implement standard security protocols; however, the Internet is never entirely secure. We cannot guarantee absolute safety when using our Sites. We advise you to take precautions online, including keeping your passwords private. To the fullest extent allowed by law, we disclaim liability for any damages—whether direct, indirect, special, consequential, or punitive—resulting from loss, unauthorized access, misuse, or alteration of any information you provide on our Sites.

Data Retention

We retain your information for as long as necessary or legally permitted based on the purposes for which it was collected. Our retention decisions are guided by factors such as the duration of our relationship with you, any requests you have made, your continued use of our Sites, contractual obligations, and legal requirements.

Transfer of Personal Information

We may transfer personal information across borders to any of the places where we and our suppliers and business partners operate. These other places may have data protection laws that different from, and in some cases offer less protection than, the laws in your country of residence.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Company does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Additional Information For California Consumers
Under the California Consumer Privacy Act (CCPA), as updated by the CPRA, we disclose how we collect, use, and share your California Personal Information.

Types of Information: Identifiers (name, contact info), financial data (credit card details), customer records, purchase history, online activity, audio/visual recordings, and inferences.

Collection Sources: Directly from you, automatically via our Sites, and from third parties such as analytics providers and social networks.

Uses: For business and commercial purposes like managing accounts, operating our Sites, customer communication, security, legal compliance, marketing, and improving our services.

Sharing: We may share your data with service providers, business partners, government authorities, and others when required by law or in connection with transactions.

Your Rights: As a California resident, you can request access, correction, or deletion of your personal information, and opt-out of its sale or sharing. Requests can be made via e-mail: [email protected]. If you make a request, we have one month to respond to you. Please note that we do not provide your Personal Information to third parties or affiliates for their direct marketing efforts.

Retention: Your information is kept only as long as needed for the purposes it was collected or as required by law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our business practices. The “Effective Date” at the top of this policy indicates when it was last updated.

11. Contact us

If you have any questions or comments about this Policy, please contact us at [email protected] .

Bob snail privacy policy