Bob snail privacy policy

Privacy Policy

This Privacy Policy (hereinafter the “Policy”) explains how we collect and process your personal data. The Policy includes information about the types of data we collect, how we use it, why we need it, and how users can manage it.

For the purposes of Australian privacy law, Bob Snail Polska Sp. z o.o. (Domaniewska street, 37, office 2.43, 02-672, Warsaw, Poland) (hereinafter the “Company,” “we,” “our,” or “us”) acts as an APP entity in relation to personal information of Australian residents.  Although we do not have a registered entity in Australia, we are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs) when handling personal information of Australian residents.

This Privacy Policy applies to websites operated by the Company where this Policy is posted. This Policy also applies when you respond to our emails, place orders via mail, fax or phone, or otherwise contact us. We refer to each of these websites, services, and offerings as a “Site,” and collectively as the “Sites.” This Policy applies solely to information collected through the Sites. This Policy does not apply to third-party websites, applications, and services, even if they are linked to or accessible from our Sites.

By using the Sites, you agree with the terms of this Policy. If you do not agree with any term in this Policy, please do not use the Sites or provide any information to us.

1. Information We Collect
   

We gather information about you from three main sources: directly from you, from other sources, and automatically as you use our Services and Sites.

Identifiers and Contact Information
We collect personal identifiers such as your such as your name, email address, mailing address, phone number, IP address, or similar contact details.

Customer Support and Communication Records
When you contact us with inquiries about our products or Services, we collect relevant details such as your name, email address, mailing address, phone number, and the content of your inquiry. If you contact our customer service hotline, we may record or transcribe your call for quality assurance purposes. If you have an account with us, we may link these records to your account.

Newsletter and Email Subscriptions
If you sign up for our newsletter on our Sites, we collect your email address. You can unsubscribe at any time by following the opt-out instructions provided in the email.

User-Generated Content
When you submit comments, photos, reviews, or other content on our Sites or otherwise provide this information to us, we retain this information along with metadata (e.g., location, timestamp, device type).
In some cases, such as when posting a review, we may require an email address before submission.

Surveys and Online Forms
We collect information when you fill out web forms on our Sites or participate in surveys. This may include your name, email address, postal address, phone number, and other similar information.

Social Media and Third-Party Sources
We may receive information about you from social media platforms if you interact with our pages or content (e.g., Facebook, Instagram, etc.). This may include public profile information (such as name, email, age, gender, city, profile photo, user ID, etc.) and any other data or actions you allow us to access based on your privacy settings.

We may receive such information, including when you:

• Like, comment on, or share our content on social media;
• Use embedded social plugins on our Site;
• Send us messages or interact with our ads.

The collection and sharing of this information is governed by the privacy policy of the respective social media platform. For more information or to change your access settings, please refer to the privacy and account settings on that platform. However, we typically do not merge this data with other information we hold about you. Additionally, where permitted by law, we collect information from external sources such as data analytics providers and advertising partners. We may combine online and offline data to tailor our communications and improve our Sites and Services.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, in some circumstances we may require you to identify yourself, for example to respond to an enquiry or provide a requested service.

Automatically Collected Information
To the extent permitted by law, we and our advertising partners use cookies, web beacons, pixel tags, log files, and similar technologies to collect certain data about your interactions with our Sites and advertisements. This includes:

• Browser type and operating system
• Internet service provider
• IP address
• Software version
• Geolocation data
• Domain from which you accessed our Sites

We also track browsing behavior, such as the date and time of visits, pages viewed, time spent on our Sites, repeat visits, and interactions with emails or ads. By linking this data with other collected personal information, we optimize our Sites, enhance your experience, and provide personalized recommendations.

For more details about our use of cookies and related technologies, please refer to our Cookie Policy.

We do not intentionally collect sensitive information within the meaning of the Privacy Act 1988 (such as health information, biometric data, or information about racial or ethnic origin). We do not intentionally collect sensitive information within the meaning of the Privacy Act 1988 unless required or permitted by law.

If we receive personal information that we did not request, we will only retain it if it is reasonably necessary for our business activities. Otherwise, we will securely delete or de-identify it.

2. How We Use Your Personal Information

We collect, use and disclose personal information only for purposes that are reasonably necessary for our business activities, or as otherwise permitted or required by law, including with your consent where applicable.

In particular, we may use your personal information to:

• provide, operate and improve our Sites and services;
• respond to your enquiries, requests and communications;
• manage subscriptions to newsletters or other communications you have requested;
• communicate with you about our products, services, updates, promotions or events, where permitted by law;
• conduct analytics, research and reporting to better understand how our Sites are used and to improve user experience;
• administer promotions, surveys or feedback initiatives;
• maintain the security, functionality and integrity of our Sites and IT systems;
• comply with applicable legal, regulatory or compliance obligations; and
• protect our rights, property or safety, and that of our users or others.

We will not use or disclose your personal information for purposes unrelated to those described above unless you would reasonably expect such use or disclosure, you have consented, or the use or disclosure is otherwise permitted or required by law.

3. When we disclose Your Personal Information

We only disclose personal information for the primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect such disclosure, or where permitted by law.

With Other Users
Some of our websites allow you to share content, such as product reviews or ratings. Any information you choose to post in these sections, including blogs, message boards, or other public areas, will be visible to other visitors. Please be mindful when sharing personal details in publicly accessible spaces.

With Affiliates and Service Providers
We may share personal information within our network of brands, affiliates, and subsidiaries. Additionally, we work with third-party service providers who perform various functions on our behalf. These services may include processing orders, managing promotions, analyzing data, and providing customer support. These providers are obligated to maintain confidentiality and data security.

With Marketing and Promotional Partners
In collaboration with other companies, we may run joint marketing campaigns or promotional activities. In such cases, we may share certain personal details with our partners and their service providers solely for the purpose of conducting the promotion. Your information will not be shared for unrelated purposes without your explicit consent.

With Platforms
Such as Meta or Google, under joint control arrangements (e.g., for ad targeting).

For Legal and Security Purposes
We may disclose personal information if it is necessary to investigate, prevent, or take action regarding suspected illegal activities or threats to safety. Additionally, we may share information when required by law, in response to a subpoena, court order, or other legal request from law enforcement or government authorities. We may also share information to safeguard our rights, security, property, or the well-being of our users, to detect and prevent fraud or security risks, and to use as evidence in legal proceedings.

As Part of Business TransactionsIf we engage in mergers, acquisitions, business restructuring, asset sales, or similar transactions, your personal information may be transferred to the acquiring entity as part of the business transition. In the event of bankruptcy or reorganization, this information may also be transferred as part of our assets.

With Aggregated or De-Identified DataWhere permitted by law, we may share anonymized, aggregated, or de-identified data with third parties for purposes such as marketing, research, compliance, and analytics. This data does not contain personally identifiable details and is used to enhance business operations and services.

4. Your Rights

Access to Your Personal Information

You may request access to the personal information we hold about you. We will respond to your request within a reasonable period and provide access in the manner requested where it is reasonable and practicable to do so.

In some circumstances, we may refuse access, for example where access would unreasonably interfere with the privacy of others, would prejudice a legal proceeding, or is otherwise permitted by law. If access is refused, we will provide you with written reasons for the refusal, where required by law.

Correction of Your Personal Information

You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to correct the information and notify you once the correction has been made.

If we do not agree that the information requires correction, we will provide you with reasons and, where appropriate, allow you to associate a statement with the information indicating that you believe it is inaccurate.

Making a Privacy Complaint

If you have a concern about how we handle your personal information, you may contact us using the details set out in the “Contact Information” section below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contacting Us

To request access to or correction of your personal information, or to make a privacy complaint, please contact us at: [email protected]

E-mail marketing

We can only send you direct marketing communications if you have explicitly requested or consented to receive them, such as by subscribing to communications through a Company Site. Additionally, we may send product information, offers, updates, and samples via mail to select consumers, business partners, or testers to promote new or existing products and gather insights into the market.

You may opt out at any time by clicking the ‘unsubscribe’ link in our emails or contacting us at [email protected]. We will process your request promptly in accordance with the Privacy Act 1988 and the Spam Act 2003. When you unsubscribe, any Personal Information we hold about you for marketing purposes will no longer be used for direct marketing purposes and will be retained only where required by law. However, please be aware that regardless of your marketing preferences, we may still send you essential communications related to your use of our Sites, service updates, changes to this Notice, or other administrative or transactional messages.

5. Security  of your Data

 We implement standard security protocols; however, the Internet is never entirely secure. We cannot guarantee absolute safety when using our Sites. We advise you to take precautions online, including keeping your passwords private. To the fullest extent allowed by law, we disclaim liability for any damages – whether direct, indirect, special, consequential, or punitive – resulting from loss, unauthorized access, misuse, or alteration of any information you provide on our Sites.

If we become aware of a data breach that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. Data Retention

 We retain your information for as long as necessary or legally permitted based on the purposes for which it was collected. Our retention decisions are guided by factors such as the duration of our relationship with you, any requests you have made, your continued use of our Sites, contractual obligations, and legal requirements. Once the retention period ends, data is securely deleted or anonymized.

7. Transfer of Personal Information

We may transfer personal information across borders to countries where we, our suppliers, or business partners operate. These countries may have data protection laws that differ from, and in some cases provide a lower level of protection than, the laws in your country of residence. In such cases, we take reasonable steps to ensure that an adequate level of protection is maintained in accordance with the Privacy Act 1988 (Cth).

8. Children’s Information

Another part of our priority is adding protection for children while using the Internet.

Company does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

9. Updates to This Policy

 We may update this Privacy Policy from time to time to reflect changes in technology, law, or our business practices. The “Effective Date” at the top of this policy indicates when it was last updated.

10. Contact Information

If you have questions about this Policy, please contact us at: [email protected]